Frequently Asked Questions

Click the Register button at the top of any jl3com page. Fill in your full name, email address, mobile number, and preferred password. Agree to the Terms & Conditions and confirm you are 21 or older. You will receive a verification message — complete that step and your account is ready. The whole process takes under three minutes.

No. Each player is allowed only one jl3com account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any balances or bonuses. If you have forgotten your login details, use the password reset option on the Login page.

After registration, jl3com may ask you to verify your identity before processing your first withdrawal. This typically involves submitting a government-issued ID (such as a Philippine passport, SSS ID, PhilHealth ID, or driver's license) and a selfie. Verification is a standard security measure to protect your account and comply with applicable regulations. Most verifications are completed within 24 hours.

Go to the Login page and click "Forgot Password." Enter the email address linked to your jl3com account and you will receive a password reset link. Follow the instructions in the email to set a new password. If you do not receive the email within a few minutes, check your spam folder. For further help, contact our 24/7 live chat support from within the platform.

The minimum deposit at jl3com is ₱100 for most payment methods including GCash and PayMaya. Bank transfer minimums may vary slightly depending on the bank. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification for security purposes.

GCash and PayMaya deposits are almost instant — your jl3com balance is typically updated within seconds of completing the transaction. If your deposit has not reflected after five minutes, take a screenshot of your GCash transaction confirmation and contact our live chat support team with the reference number. Do not attempt to deposit again until the issue is resolved.

Log in to your jl3com account and navigate to the Withdrawal section. Select your preferred payout method — GCash, PayMaya, or bank transfer — enter the amount you wish to withdraw, and confirm the request. The minimum withdrawal amount is ₱200. GCash and PayMaya withdrawals are typically processed within 15–30 minutes. Bank transfers to BPI, BDO, or Metrobank may take up to one business day. Make sure your account is fully verified before submitting a withdrawal request.

jl3com does not charge any fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the amount being transferred. We recommend checking with your GCash, PayMaya, or bank directly if you notice any deductions on their end. All amounts displayed in jl3com are in Philippine Peso (PHP).

jl3com offers a wide variety of games including Live Casino (baccarat, blackjack, Dragon Tiger, roulette with real dealers), Jacks or Better video poker, Roulette, Fishing Kui Li, Double Exposure Blackjack, and sports betting on Football and Ice Hockey. The full game library is accessible from the Game page.

Yes. All jl3com casino games use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes on every spin, hand, or round. Live casino games use real physical equipment — actual cards, real roulette wheels — streamed in HD from professional studios. jl3com operates under applicable PAGCOR guidelines to maintain a fair and regulated gaming environment for all Filipino players.

Minimum bets vary by game type. Most slots and casual games start from as low as ₱10 per round. Live casino table games typically start from ₱50 per hand or spin. Sports betting markets generally have a minimum stake of ₱50 per bet. Higher-limit tables are also available for experienced players who prefer larger wagers.

jl3com provides live in-play betting with real-time odds updates for sports events including football, ice hockey, and other major leagues. Live streaming availability depends on the specific event and broadcast rights. Even without a stream, the live betting interface gives you up-to-the-second odds and match statistics so you can make informed in-play wagers on your favourite teams and leagues.

In Double Exposure Blackjack, both of the dealer's cards are dealt face-up — giving you complete information before you decide to hit, stand, double down, or split. This is a significant strategic advantage compared to standard blackjack where only one dealer card is visible. To balance this, the game adjusts certain payout rules, such as ties going to the dealer. It is a great choice for players who enjoy strategy-heavy card games.

jl3com offers a welcome bonus for new players on their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions section after you register. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before it can be withdrawn as cash. Always read the full bonus terms before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw it. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you need to place a total of ₱5,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward meeting wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for details.

Yes. jl3com regularly runs promotions for existing players including reload bonuses, cashback offers on live casino losses, free bet credits for sports betting, and seasonal promotions tied to major events like the PBA season, NBA playoffs, and international football tournaments. Log in to your jl3com account and check the promotions section to see what is currently available for your account.

Bonuses may not be credited if the deposit did not meet the minimum qualifying amount, if the bonus code was not entered correctly, if the promotion has expired, or if your account already has an active bonus that must be completed first. If you believe a bonus should have been credited and was not, contact jl3com live chat support with your deposit reference number and the promotion details. Our team will investigate and resolve the issue promptly.

Yes. jl3com has a dedicated mobile app available for both Android and iOS devices. The app gives you access to the full game library, live casino streams, sports betting markets, and your account management tools — all optimized for Philippine mobile networks. Visit the App page for download instructions and system requirements.

No. You can play all jl3com games directly in your mobile browser without downloading anything. Simply visit jl3com.net on your smartphone and log in to your account. However, the dedicated jl3com app offers a smoother, faster experience — especially for live casino streams and in-play sports betting — and is recommended for the best mobile gaming experience on Philippine networks.

Yes, the jl3com app is completely free to download and install. There are no subscription fees or app charges. You only need funds in your jl3com account to place bets and play games. Visit the App page for the latest download link and installation guide for both Android and iOS devices.

jl3com provides several tools to help players stay in control of their gaming activity. These include deposit limits (daily, weekly, monthly), session time reminders, loss limits, self-exclusion (temporary or permanent account suspension), and reality checks that notify you of how long you have been playing. All tools are accessible from the Responsible Gaming section in your account settings. Visit our Responsible Gaming page for full details.

If you feel you need a break from gaming, you can activate self-exclusion directly from your jl3com account settings under Responsible Gaming. You can choose a temporary exclusion period (from 24 hours up to 6 months) or request a permanent self-exclusion. During a self-exclusion period, you will not be able to log in or place bets. If you need immediate assistance, contact our live chat support team and they will process your request right away.

If you are concerned about your gambling habits, we encourage you to use jl3com's self-exclusion and deposit limit tools immediately. You can also reach out to our support team for assistance. For professional help, PAGCOR operates responsible gaming programs for Filipino players. Remember: gambling should always be entertainment, not a way to earn income or solve financial problems. Visit our Responsible Gaming page for more resources and guidance. jl3com is strictly for players aged 21 years and older.